Frequently Asked Questions

Everything you need to know about shopping with House.

How can I track my order?

Once your order is shipped, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.

Do you ship internationally?

Yes, House ships to over 50 countries worldwide. Shipping costs and delivery times vary depending on the destination and are calculated at checkout.

How do I find the right size?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.

How should I care for my House garments?

To ensure longevity, we recommend following the care instructions on the inner label of each garment. Most of our items prefer a cold wash and air drying.